Help Center

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Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How do I know which size will fit me best?

Do you offer gift wrapping?

Are your products hypoallergenic?

Do you have a physical store I can visit?

Payment Information

What payment methods do you accept?

Do you offer Cash on Delivery (COD)?

Is my payment information secure?

Do you offer payment in foreign currency?

Order & Returns

How can I track my order?

What is your return policy?

How long does the refund process take?

Can I exchange a product?

Ordering from Umino

Do you ship internationally?

How long will my order take to arrive?

Are there shipping charges?

Can I customize my jewelry?