Return and Refund Policy

Return Policy – Celestial Jewel & Co.

At Celestial Jewel & Co., we strive to deliver premium quality and customer satisfaction. Please review our return policy below to understand your rights and responsibilities.

Return Eligibility

To be eligible for a return, your item must:

Be unused, in original condition, with tags attached, and in the original packaging
Include a valid receipt or proof of purchase

To initiate a return, contact us at sales@celestialjewel.co.in with your order details.
Returns without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns for the following:

Customized Jewelry (e.g., engraved items, custom-made designs)
Sale Items
Gift Cards

Damages & Issues

If you receive a damaged, defective, or incorrect item, please contact us at sales@celestialjewel.co.in immediately.
We will ensure the issue is resolved promptly either through a replacement or refund.

Size & Color Issues

Size Adjustments:
If you need a size correction (e.g., ring resizing), a fee of ₹500 will be charged to cover return shipping and re-delivery.
The original item must be returned before the adjustment is made.
Color Discrepancies:
If the color appears different from what was expected, kindly contact us for a possible return or exchange, depending on the case.

No Exchange Policy

We do not offer direct exchanges. If you would like a different product:

Return the original item (if eligible).
Place a new order for the desired product.

Change of Mind / Dislike

If your product is correct as per the order and in good condition, returns or refunds for reasons such as change of mind or personal dislike are not allowed.
We recommend thoroughly reviewing product details before making a purchase.

European Union 14-Day Cooling-Off Period

If you are an EU customer, you may return eligible items within 14 days of delivery, for any reason, provided the product meets our return eligibility criteria.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 10 business days.
If you haven't received your refund after 15 business days, please contact us.

Returns for Specific Issues

Damaged Items:
Report immediately upon receipt. We will arrange a return pickup and offer a replacement or full refund.
Incorrect Items:
Notify us within 15 days of receiving the item. We’ll provide a prepaid return label and send the correct item at no extra cost.
Customized Orders:
Custom or engraved jewelry is non-returnable, unless defective or incorrect.